Message about pen being in error state

Question

Every now and then we get error messages in penDirector log when docking a pen

Pen is in error state.

What does it mean?

Answer

The pen is in error state when it doesn't respond to commands in 2 seconds.
We mark such pen as in error state since we cannot get any information from it.
Usually redocking, factory reset or docking in other usb port helps to resolve the problem.

 

 


Last Updated: 2016-09-28 14:51:28 UTC
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