Transfer Interrupted

Question
What can I do if I get the error "Transfer Interrupted" during attempted synchronization?

Answer
Unpair the pen from the phone & re-pair the pen with the device. If that fails, try:

  1. Unpair/Forget all digital pens from the device
  2. Toggle BT off and back on again
  3. Uninstall the application
  4. Re-install the application
  5. Pair the pen again

If further issues are encountered, a factory reset of the pen might need to be considered via our penDirector app.

NOTE: A factory reset will delete the stroke data on the pen, so please ensure that it has been retrieved beforehand.

Still need help? Contact Us Contact Us