AP-701C-M - Why does my ink refill keep getting pulled out when I take my pen cap off?

Question

Every time I remove the pen cap from my AP-701C-M pen, the ink refill is pulled out by the magnetic pen cap. Why is this happening & how can I fix this?

Answer

Ink refills are made of different materials, and we have found that this issue can be successfully addressed by changing to a (D1) ink refill. In this refill, the ball is made of tungsten carbide and the pen tip is made of brass. These ink refills are less magnetic and not adversely affected by the magnet in the AP-701C-M pen cap compared to the other ink refills with stainless steel pen tips.

However, if the issue still persists, even with the new ink refill, please do not hesitate to get in touch with our Support team for further investigation and troubleshooting.