ALF - Can I move my pen between different ALF servers?

Question
I've registered my pen on 1 ALF server but want to move it to a different one. Is this possible?

Answer
This is possible but specific steps have to be followed to achieve this. They are:

  • Delete the pen from ALF server A & generate a *.synchronize-file
  • Email that *.synchronize-file over to our Support-team at support@anoto.com
  • Import the returned *.zip-file from our Support-team back into your ALF server A
  • Now add the pen to your ALF server B as a 'New device' & generate a *.activate-file
  • Email that *.activate-file over to our Support-team at support@anoto.com
  • Import the returned *.zip-file from our Support-team back into your ALF server B

And that is it, you have now successfully moved your pen from your ALF server A → ALF server B.

Notes:
- The pen's remaining software license will remain unchanged between ALF servers.
- You are unable to replace a registered ALF pen with another registered ALF pen; you can only replace a registered ALF pen with an unregistered ALF pen, in order to take over the registered pen's unused software license (i.e. because it has broken).

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