Cleaning Live Pen1/Live Pen 2

Question
Is it possible to clean the digital pen using alcohol based detergent wipes?

Answer
We recommend that the Live Pen is cleaned with a soft, dry cloth only.

We have reports from customers who clean the pen (except the lens/camera window) on a regular basis using mild alcohol-based detergent wipes, without seeing reduced functionality or appearance. However, in the long term the pen coating will probably be damaged by the alcohol.

Note:

  • It is of the utmost importance that the camera lens window doesn't come in contact with alcohol, soap or other chemicals as it can damage the pen permanently.
  • The pen is not liquid proof, soaking the pen with fluid will destroy it.
  • Damage caused by cleaning the pen using chemicals are not covered by warranty; you clean the pen at your own risk.


Applies To
Live Pen 2, Live Pen 1

Still need help? Contact Us Contact Us