The pen vibrates violently for about 10 seconds and LED flashes red on transmission.

Question
My Live Pen™ 1 vibrates violently for about 10 seconds and LED flashes red on transmission.

Answer
An error occurred during communication. The pen is unable to transmit the data via Bluetooth as instructed. This is usually because of an issue with the pairing of the two devices, or they are out of range for transmission. Confirm that the devices are within 10m of each other. Confirm that Bluetooth is turned on on the mobile device. If all is correct re-pair the pen.

Applies To
Live Pen™ 1


Last Updated: 2016-09-13 07:47:10 UTC
Powered by Zendesk