My pen is not sending any forms or vibrating

Question
My pen didn't vibrate when the lid was removed.

Answer
Pen battery might not be charged.

  • Check lights on top of pen if all extinguished.
  • Place pen in the docking cradle and charge the pen. If use is required urgently a charge of 20 – 30 minutes will give one hours use. – If the device has been charged for 4 hours or more and still does not operate please contact your local IT team or Anoto.

Question
My pen is charged but is not sending any forms or vibrating. All lights appear correct.

Answer
If the pen is not responding then a soft reset may be required. On the underside of the pen is a small circular recess. Remove the lid from the pen and insert a safety clip or sharp pencil for about 2-3 seconds. This will perform a soft reset of the pen any data stored within the pen WILL NOT be lost. If error continues contact your local IT team or Anoto.

 


Last Updated: 2016-09-15 09:57:04 UTC
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