When sending a form the message "Unauthorised Pen" is displayed in Digital Pen application

Question
When sending a form the message "Unauthorised Pen" is displayed in Digital Pen application.

Answer
Although their pen is set up on the server, the error indicates that the pen does not have permission to fill in that particular form. Please contact your local IT Team or Anoto support. The cause may be that the pattern is not added to the client server, then “Unauthorised Pen” will be seen when trying to upload a form with that pattern.

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