"Pen not provisioned" displayed in ALE Digital Pen application
A "Pen not provisioned" message is displayed to a user on their mobile device and also when docked via PC router. This indicates that the Digital pen is submitting pen data to a server which has no knowledge of the pen being used.
Having submitted a digital form, the user receives "Pen not provisioned" on their mobile device and PC router. The submitted pen data is not processed by the server & all data will remain on the digital pen.
For a pen to submit data to any Anoto Live Enterprise server (including OnDemand via PC Router and mobile app), the pen must first have been provisioned to that server.
The user must contact Anoto support ( firstname.lastname@example.org) to request that the pen be provisioned to the appropriate server, specifying the following information:
- Name of company
- Serial Number of pen to be provisioned
- Original supplier of pen
- Platform the pen should be provisioned to and any forms to which the pen requires permissions
For users of Anoto Live Enterprise Server
In the "Digital Pen" application on the mobile device, under Options, confirm that the specified "Server URL" value is correctly set, not https://ondemand.paperiq.com . This URL must correctly reference the company's Anoto Live Enterprise Server, and on BlackBerry devices is usually set via BES IT Policy. For BES10/12 or if you're unsure of your environment, please contact Anoto (email@example.com).
If the URLs specified are correct but the error continues, a designated System Administrator of the Anoto Live Enterprise server must provision this pen to the server, using the "Pen Management" screen.
Open Internet Explorer
Enter the URL of the company Anoto Live Enterprise Server into the address bar
Login using an administrator's email address and password
Click on "Pen Management"
Click "Add Pen" from the "Add a new Pen" section
Enter the required information, including the necessary form permissions
Click "Save Pen"
The digital pen is not provisioned to a processing platform.
Anoto Live Enterprise Server OnDemand
Anoto Live Enterprise Server